Leader in the Gartner Magic Quadrant for Contact Center as a Service

Pay-as-you-go Pricing

Amazon Connect's flexible pricing model allows businesses to pay only for the services they use. This cost-effective approach eliminates the need for long-term contracts and helps organizations optimize their contact center expenses

Easy Setup and Scalability

The platform can be set up in just a few clicks and easily scales to support millions of customers worldwide. This flexibility allows businesses to quickly adapt to changing customer demands and market conditions

Omnichannel Support

Amazon Connect provides a unified platform for voice, chat, and task management across multiple channels. This seamless integration allows businesses to deliver consistent customer experiences regardless of the communication method

AI-Powered Insights

With Contact Lens and generative AI capabilities, Amazon Connect offers real-time analytics and sentiment analysis. These features enable businesses to gain valuable insights from customer interactions, improving service quality and agent performance

Seamless AWS Integration

Amazon Connect integrates effortlessly with other AWS services, expanding its capabilities through Lambda functions and other AWS tools. This extensibility allows businesses to create highly customized and powerful contact center solutions

Self-Service Option

The platform offers IVR systems and AI-powered chatbots for customer self-service. These features reduce agent workload and provide quick resolutions for common customer inquiries

Intelligent Routing

Amazon Connect offers skills-based routing and automated call distribution to ensure customers are connected with the most suitable agents. This feature improves first-call resolution rates and enhances overall customer satisfaction

Real-time Supervision

The platform provides real-time monitoring and coaching capabilities for supervisors. This allows for immediate intervention and support, improving agent performance and customer experience on the fly

If you feel you're not fully leveraging your Amazon Connect platform, reach out to us today! Our team of experts, with experience from Fortune 10 companies, is dedicated to helping you maximize your investment, streamline your call center processes, and achieve measurable business results. Let us elevate your contact center experience and drive your success!

Following are the metrics shared by AWS supporting improvements reported by customers:

• 60% reduction in call volume

• 50% reduction in agent training time

• Up to 80% cost savings compared to traditional contact center solutions

• 31% faster case resolution times